Shipping Policy for PurpleDuck.com
At PurpleDuck.com, we are committed to providing you with a seamless shopping experience, including efficient and reliable shipping options. Below is an overview of our shipping policy:
1. Shipping Destinations
- We currently ship to the United States and Canada. If you're unsure whether we ship to your country, please contact our customer support.
2. Processing Time
- Orders are typically processed within 1-3 business days. This includes order verification, quality checks, packaging and scheduling. Please note that processing times may vary during peak seasons or promotional events.
3. Shipping Methods and Costs
- We offer several shipping methods to suit your needs:
- Economy Shipping: (5-8 business days) - $4.90 or free on orders over $50.
- Standard Shipping: (3-4 business days) - $6.90.
- Shipping costs are calculated at checkout based on your location and chosen shipping method.
4. Tracking Your Order
- Once your order has been shipped, you will receive a confirmation email containing a tracking number. You can track your order through our website or via the shipping carrier’s website.
5. Delivery Issues
- If you encounter any issues with delivery, such as a missing package or a delayed shipment, please reach out to our customer support team within 5 business days of the expected delivery date. We will assist you in resolving the issue promptly.
6. Order Modifications and Cancellations
- If you need to modify or cancel your order, please contact us within 1 hour of placing your order. After this period, we may not be able to accommodate changes.
7. Contact Us
- For any questions or concerns regarding our shipping policy, please do not hesitate to contact our customer service team at [support@purpleduck.com]
At PurpleDuck.com, we strive to ensure that your shopping experience is smooth and enjoyable. We offer a variety of shipping options to cater to your needs and are here to support you every step of the way. Thank you for choosing us for your shopping needs!
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